Thank you for shopping at Demo Brand. We want you to love your purchase, but if something isn't right, we’re here to help.
You may return unworn, unwashed, and unaltered apparel items within 30 days of delivery for a refund or exchange. To be eligible for a return:
Items must be in their original condition with tags attached.
Items must be free of stains, odors, or damage.
Proof of purchase (order confirmation or receipt) is required.
To initiate a return, please contact us at support@demobrand.co with your order number and reason for return.
Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be issued to your original payment method.
Please allow up to 10 business days for the refund to reflect in your account.
Original shipping fees are non-refundable, except in cases of defective or incorrect items sent by {{showroom_name}}.
Customers are responsible for return shipping costs unless the item is defective or sent in error. We recommend using a trackable shipping method to ensure safe delivery.
Demo Brand is not responsible for items lost or damaged in return transit.
At Demo Brand, we’re committed to getting your orders to you quickly, safely, and reliably. Please review our delivery policy below for details on shipping methods, timelines, and related information.
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
During high-volume periods (e.g., holidays, sales), processing times may be slightly extended.
Shipping rates are calculated at checkout based on your location and the selected shipping method.
Occasionally, we may offer free shipping promotions—watch for announcements on Demo Brand or subscribe to our newsletter.
Demo Brand ships internationally to most countries. Delivery times vary depending on the destination and customs processing.
Please note: International customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.
Once your order has shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.
If you haven’t received your tracking information within 3 business days of placing your order, please contact support@demobrand.co
If your package is delayed, lost, or arrives damaged:
Please contact the carrier first with your tracking number for updates.
Then, reach out to our customer support at support@demobrand.co for assistance.
Demo Brand is not responsible for delivery delays due to carrier issues, weather conditions, or incorrect shipping information provided at checkout.
Please double-check your shipping address before submitting your order. Demo Brand is not responsible for packages delivered to incorrectly entered addresses.
